Shipping policy

Shipping and delivery
We do our best to deliver your order as soon as possible. Orders placed on working days before 4 p.m. will be shipped the next day. If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.

Delivery will be via PostNL or DHL. In general, delivery will take place the next working day between 9:00 AM and 6:00 PM, but this may vary per location.

The buyer is responsible for the correct delivery of data upon purchase. When the shipment goes wrong, due to an error made by the buyer, we are not responsible for (partial) loss of the order. If we need additional information to send the shipment, we will contact the buyer. This may lead to a delay in shipping.

Where can I find the status of my order?
Once the order has been shipped, you will receive an email with a link to your unique tracking number.
You can track the package with the tracking information sent, which also indicates the current shipping time of the carrier.

Products not received
Have you not received the products after 3 working days after placing your order? Please contact us by phone, e-mail or App. We will do everything we can to solve the problem.

Shipping costs
The shipping costs are calculated at checkout, are generally €7.25 including track & trace (up to 10kg)

Additional information
If the buyer receives a damaged or incomplete product, he must contact us as soon as possible. We will then decide how to handle the matter. In most cases you will immediately receive a new product, but you may also have to return the product first. If the customer returns the product without first contacting us, he cannot reclaim the costs incurred from us.

If the order is lost in transit or if the buyer claims not to have received the order (even if this is apparent from the tracking information), an investigation procedure will be initiated with the carrier. To keep customer satisfaction high, we will provide a suitable solution for the customer as soon as possible. Usually we first wait for this investigation procedure and then a new product will be sent or the purchase amount will be refunded. Both we and the customer must cooperate fully with the carrier.

Glow Institute.

Phone: +31 10 8489227